Last Updated: July 22, 2019
What user data do we collect?
At Vubble, we use web session data to improve user experience, specifically through our "Native Bot" which you'll find at the bottom right of most pages of this website. We also collect aggregate user data on page visits, videos watched and rated. We track the duration of visits on the site. We record what topics are searched for and any text entered in to the native bot. We collect this data so that we can understand traffic on our site as well as offer personalized content recommendations on the native bot.
We also collect email addresses when users register for our daily email newsletter.
How do we collect our data?
Is the user data personally identifiable?
The email address we collect from a user is personally identifiable information. The user data we collect from cookies is not personally identifiable, in other words that data does not reveal the identity of a person.
How long do we keep data?
We keep user data until someone tells us they want it deleted. If you'd like us to delete your user data, you can contact us here: email@example.com.
The data we collect about you depends on the Services that you use, and how you use them. If you register as a user of any of our Services, we may ask you to provide your name, email address, contact telephone number and other data relevant to the Services we provide. We may also collect other data directly from you, from time to time.
The Service is hosted in Canada. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from Canadian law, then please note that your personally identifiable information may be transferred to Canada and processed under Canada privacy standards. Also, we may transfer your data from Canada to other countries or regions in connection with the processing of data, fulfilling your requests, and operating the Service. By visiting our Service and providing information to us, you consent to such transfer to, and processing in, Canada.
Information Collection and Use
Our primary goals in collecting information from you are to provide you with the products and services made available through the Service, to communicate with you, and to manage your registered user account, if you have one. We may also use your information to operate, maintain, and enhance the Service and its features, and to provide customer support to users.
If you contact our support services, we will collect the data we need to categorize your question and respond to it. We also use this data to track potential issues with our Services and customize our support responses to better serve you.
We collect data about you when you use any part of our Services. For example, if you are subscribed to the VubbleBot, we will collect data as to how often you use our Services, what content you looked at, and other data about how you interact with our Services. We may also collect data about how you interact with messages we send to you, for example whether you opened a message or clicked to watch an in-app message.
You provide us with information when you register for an account, use the Service, or send us customer service-related requests. We collect data about the device you use to use our Services, including operating system details, web browser type, your mobile device identifier and mobile operating system, and the name of your ISP or mobile carrier. We may also collect your location data if your device permits this. We may link such information with other information you provide about yourself.
We also infer data about you based on the data you have provided or made available to us. This may include personalizing your experience of using our Services, suggesting content you may be interested in, or other inferences about you.
We are constantly trying to improve our Services to you, which means we are introducing new features of our Services regularly, some of which may result in the collection of new data from you.
We use data and content that you and other users provide or make available to us to provide the Services to you and our other customers. We also use data to conduct research and development for the improvement of our Services so that we can provide all of our users with a better experience.
Use of Facebook User Data
If you choose to use our VubbleBot chatbot via Facebook Messenger, we will access certain information obtained from Facebook regarding your account. In particular we may store your name and email address as well as information shared via your Facebook profile. This data will only be used by Vubble to provide you with the service you expect and will not be shared with any third parties.
Use of Contact Information
We may use your contact information to market to you, and provide you with information about, our products and services, including but not limited to our Service. If you decide at any time that you no longer wish to receive such information or communications from us, please un-follow us, or follow the unsubscribe instructions provided in any of the communications.
We will retain data about you for as long as it is reasonably necessary for us to provide the Services. We anonymize any data about you as soon as it is reasonably practical, once you no longer use our Services.
When you visit the Site, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit and the search terms you use. For most users accessing the Internet from an Internet service provider the IP address will be different every time you log on. We use Log Data to monitor the use of the Site and of our Service, and for the Site’s technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally, except in case of violation of the Terms of Service.
Cookies and Automatically Collected Information
Vubble may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our services. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.
Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. Vubble does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Service. We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.
We may implement third party buttons (such as the Facebook “share” button) that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Vubble. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.
Information Sharing and Disclosure
Our primary purpose for using your information is to interpret your interests so we can provide personalized feeds of content to you. In addition, we may share and disclose your information for the following reasons:
Service Providers. We share data with our affiliates (meaning legal entities controlled by, controlling, or under common control with us) as reasonably necessary to provide the Services. We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, database storage and management, and direct marketing campaigns. We will share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
Compliance with Laws and Law Enforcement. Vubble cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Vubble or a third party, to protect Vubble against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Service and any equipment used to make the Service available, or to comply with the law.
Other Third Parties. We may make certain aggregated, automatically-collected, or otherwise non-personal information available to third parties for various purposes, including for business or marketing purposes or to assist third parties in understanding our users’ interest, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service. Changing or Deleting Information
If you are a registered user of the Site, you may access, update, correct, or delete the information you provided to us by emailing us at firstname.lastname@example.org. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
Vubble is concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access.
No security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards. We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
The servers that your data have appropriate administrative, technical, and physical controls that are designed to safeguard your data, including industry-standard encryption technology.
Links to Other Websites
Our Site and Services contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you.
Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We are not responsible for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the Service.
This Privacy Statement only addresses our collection, processing and use (including disclosure) of your personal data. Other third parties may have access to your personal data and use it in other ways in accordance with their own privacy practices. We encourage you to read the privacy policies or statements of the other websites you visit.
Our Policy Towards Children
We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal identifiable Information, we will delete such information from our files.
Changes to this Policy